Horae simplifies the creation and distribution of digital passports through a SaaS platform designed for brands, that integrates with their ERP and CRM systems.
The Horae platform allows you to sustainably create digital passports for any new or pre-owned product, without requiring technical expertise. Suitable for both small independent brands and large companies, our solution offers complete flexibility: digital passports can be generated manually or fully automatically, thanks to a connection to ERP production and inventory management tools.
When purchasing a new or pre-owned product, your customers can retrieve their digital passport, linking each product to its successive owners for full traceability. The Horae platform centralizes all digital passport information in real-time, enabling the tracking of product usage and identification of all customers, both direct and indirect. The Horae platform also integrates with CRM tools, providing optimized customer relationship management within a single platform.
Horae platform integrates after-sales service management to serve both new and pre-owned market customers. By certifying the legitimacy of events associated with a product, the Horae digital passport encourages customers to prioritize trusted services authorized by the brands. Using this data, brands can control the entire post-purchase experience, improving customer satisfaction by offering services tailored to each need.
The digital passport is a lasting touchpoint for direct communication with all customers. Through the Horae platform, brands can personalize their communication based on the products owned and the specific needs of each customer. This approach enables tailored experiences that align with individual expectations, strengthening engagement and fostering customer loyalty.
