Sustaining timepiece excellence beyond the clock, we commit to support you in enriching your after-sales customer journey.
Horae digital passports offer the advantage of automatic warranty activation upon the customer's watch purchase. Through a web or mobile interface, customers can effortlessly handle and extend their warranty online, providing a notably convenient alternative to traditional paper-based methods while ensuring meticulous record-keeping. When customers require warranty services, the watch's authenticity is promptly confirmed by cross-referencing the information within the digital passport, effectively deterring fraudulent claims and guaranteeing that solely authentic products receive service.
Horae digital passport not only records a watch's service history, detailing maintenance and repairs, but also serves as a valuable resource for both brands and customers. Manufacturers can leverage service data analysis to identify recurring issues and patterns of wear, guiding design improvements and the creation of new products. Additionally, this data-driven approach enables accurate forecasting of replacement part demand, promoting efficient inventory management. Brands can proactively use service history insights to offer timely maintenance recommendations, ensuring watches receive optimal care, enhancing their longevity, and bolstering customer satisfaction.
Digital passports, containing extensive details like model, serial number, origin, and condition, facilitate precise valuation for insurance purposes, guaranteeing appropriate coverage. They alleviate the paperwork complexities typically associated with insurance procedures, offering a comprehensive and easily accessible record of the watch's particulars, eradicating the need for extensive documentation. In the event of loss, theft, or damage, claims processing is expedited through digital passports, allowing insurance providers to swiftly authenticate the watch and its details, expediting the entire assessment and settlement process. These tamper-proof, blockchain-backed passports bolster anti-fraud measures, significantly lowering the risk of deceitful claims and ensuring that insurance coverage is reserved exclusively for authentic watches.
Digital passports play a pivotal role in enhancing transparency, trust, and the overall customer experience in pre-owned sales.The authenticity verification significantly minimizes the possibility of erroneously valuing counterfeit or modified watches. By harnessing the transparency and traceability embedded in digital passports, brands can set their certified pre-owned watches apart in the market, appealing to discerning buyers seeking assurance. Furthermore, the information encapsulated within the digital passport serves as a dependable and comprehensive resource, allowing brands to ensure a precise valuation of the watch for the owner.
.webp)